. Mission

The mission of the Gary Human Relations Commission is to promote equal opportunity with regard to race, color, creed, religion, sex, national origin, ancestry or handicap in employment, education, housing and public accommodations. The Commission is also charged with the responsibility to protect employers, real estate brokers, property owners and others from unfounded charges of discrimination.

The following table identifies our departmental work processes and procedures, the key customers associated with each work process and procedure, key quality characteristics and performance goals.

WORK PROCESSES OR PROCEDURES	CUSTOMER	QUALITY CHARACTERISTICS	MEASURES OF PERFORMANCE
Investigation of Charges	All Citizens	Quantity of Case load per year Timeliness Courtesy Access Confidentiality Effectiveness	Closed charges/compliance with Local/State/Federal Laws Computer Data Base Response from citizens Conformance with service Confidentiality statement Citizens/Agency Receiving contract annually
Outreach/Education	All Citizens	Courtesy Accuracy Satisfaction	Reception of citizens Compliance with Local/State/Federal Laws Receiving referrals