Mission  
Jurisdiction  
Responsibilities  

. Mission

The mission of the Gary Human Relations Commission is to promote equal opportunity with regard to race, color, creed, religion, sex, national origin, ancestry or handicap in employment, education, housing and public accommodations. The Commission is also charged with the responsibility to protect employers, real estate brokers, property owners and others from unfounded charges of discrimination.

The following table identifies our departmental work processes and procedures, the key customers associated with each work process and procedure, key quality characteristics and performance goals.

WORK PROCESSES OR PROCEDURES
CUSTOMER
QUALITY CHARACTERISTICS
MEASURES OF PERFORMANCE

Investigation of Charges

All Citizens

Quantity of Case load per year

Timeliness
Courtesy
Access
Confidentiality
Effectiveness

Closed charges/compliance with Local/State/Federal Laws

Computer Data Base
Response from citizens
Conformance with service
Confidentiality statement Citizens/Agency
Receiving contract annually

Outreach/Education

All Citizens

Courtesy
Accuracy
Satisfaction

Reception of citizens
Compliance with Local/State/Federal Laws
Receiving referrals



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